This policy outlines our commitments regarding data handling, academic ethics, and client rights. It is structured to be comprehensive yet clear for an international audience.
1. Our Commitment to Ethical Academic Support
Thesifys provides support and consulting services. We do not complete academic work on a client’s behalf in a manner that would constitute contract cheating. Our services are designed to educate, guide, and enhance your own work, ensuring full compliance with university integrity policies . We have a zero-tolerance policy for plagiarism, and all work is screened using advanced tools before delivery.
2. Client Anonymity & Data Confidentiality
- Strict Anonymity: Your identity is kept confidential. Projects are referenced using anonymous client codes, and personal information is never linked to your work in our internal systems.
- Data Classification & Protection: We treat all client data and project materials as highly sensitive and protected information . Access is restricted to personnel directly involved in your project.
- No Reuse Guarantee: Your work—including data, analysis, and documents—is yours alone. We never reuse, resell, or publish any client material for any purpose.
3. Data Record & Retention Policy
- What We Collect: We collect minimal information necessary to provide our service, such as contact details, service preferences, and project files.
- 6-Month Deletion Rule: Inactive client data and project files are securely deleted from our active systems after 6 months of project completion. Some anonymized metadata may be retained longer for legal or accounting purposes but will not be linked to your identity or work.
- Data Security: We implement appropriate technical and organizational measures to protect your information from unauthorized access or disclosure .
4. Policy on Minors
Our services are intended for individuals engaged in higher education or professional research. We do not knowingly collect data from or provide services to individuals under 18 years of age. By using our services, you confirm you are at least 18 .
5. Refund Policy
Our refund policy is designed to be fair and transparent, reflecting the custom, knowledge-based nature of our work .
Scenario | Refund Eligibility | Key Conditions / Notes |
Before Work Begins | Full refund eligible. | Applies if cancellation is requested before an expert is assigned or work has commenced. |
During/After Service | Case-by-case review. | Our “Rework First” policy applies. We will address any issues not meeting agreed specifications. A partial or full refund may be considered only if rework within the original scope fails to resolve valid, documented concerns . |
General Non-Refundable | Not eligible for refund. | Completed work/milestones, “change of mind,” changes in university requirements after work starts, and third-party costs incurred (e.g., plagiarism check credits) . |
Refund Request Process | Must be submitted formally. | Requests must be made via email within 5 days of deliverable receipt, with a detailed explanation and project ID. Approved refunds are processed within 10-14 business days . |
Frequently Asked Questions (FAQs)
How do you ensure my work is not plagiarized?
We conduct mandatory plagiarism checks on all written deliverables using professional software before delivery. Furthermore, our experts create original content tailored to your specific project requirements.
What happens to my data after my project is complete?
Your project files and personally identifiable data are scheduled for secure deletion from our active servers 6 months after project completion, as per our data retention policy.
Can you guarantee a specific grade for my thesis?
No. While we guarantee the quality, originality, and adherence to your guidelines, final grades depend on your institution’s evaluation, your presentation, and other factors beyond our control .
What if my university has questions about the originality of my work?
We provide a certificate of plagiarism screening for written work upon request. We also maintain detailed, confidential project records that can verify the nature and scope of the support provided, if legally required.
Can you help me if my deadline is very tight?
We offer expedited services. However, please note that fees for confirmed urgent schedules are non-refundable due to the dedicated resource allocation required.